Returns & refunds

Plants are living things, so we can’t accept returns for a change of mind. We do stand behind every plant we send.

Damaged on arrival

If your plant or pot arrives damaged, send us a photo of the plant and the box within 48 hours of delivery with your order number. We’ll send a replacement or issue a refund.

Cancellations

You can cancel from your order page until the order is packed. After that, contact us and we’ll do our best.

Refund timelines

Approved refunds go back to the original payment method within 5–7 working days. Cash on delivery orders are refunded by bank transfer or UPI.

[CLIENT] Confirm the claim window (48 hours), and whether minor leaf damage in transit qualifies.